Helpful Tips & FAQs « Investors Property Management Group, Inc.

Helpful Tips & FAQs


When do you need to pay your application fee and when is your application processed

We process all applications one at a time in the order that we receive them. Application fees are due at the time of application submission. Ability to pay all move in costs immediately does not change the order in which we process applications. The application fee becomes nonrefundable upon the application being processed. If an applicant never becomes 1st in line their application fee will be refunded in a timely manner.

How can you pay your application charges

If applying online the application fee can be paid online using a credit or debit card. If applying in person at the office the application fee may only be paid by:

1. Personal check

2. Cashiers check or money order

3. Cash if exact change (no change is held at the office).

NOTE: The office does not have a point-of-sale device and we cannot process credit/debit cards in the office.

No cash will be accepted for any portion of rent, fees, security deposits, or any other payment that is not an application charge at the time of application submission.

What to expect from the application process

The first thing all applicants must do is review the Application Screening Criteria Disclosure to ensure they understand what is required information and what additional sources of verification they may need to self-provide. Applications/sets of applications are processed one at a time in the order they are received.  Once received the applications are sent to a third party processing company.

It is our goal to give you an answer within two to three business days of receiving your application charge/you becoming 1st in line, but delays can happen when references or other information is not returned to the third party processing company in a timely manner. Once the third party company has provided the completed report to us, the appropriate property manager reviews the information. If there are any questions or concerns, the property manager or an administrative assistant may contact the applicant for more information. Criminal history is taken on a case by case basis. If there is any doubt whether or not an application should be accepted, IPMG, Inc. may contact the property owner to verify acceptance.

Once the application has been reviewed and a decision has been made, IPMG, Inc. will contact you to let you know if you have been approved or denied. If you have been approved, you will proceed to set up a move in date. If you have been denied, a written denial form will be mailed to your last known address.

What to do if you are a new renter without any history

The screening criteria does look at current and previous renter’s history. If you do not have any renter’s history, we may still be able to rent to you. Depending on the circumstances, we may ask for additional security deposit or a cosigner. If you know that you do not meet screening criteria, it is best to start preparing for either of these situations as soon as you turn in your application. Cosigners are screened based on their criminal history and their credit history. A cosigner that fails in either of these areas is not likely to be accepted.

When is your property manager available

Office hours for property managers are generally 8am to 5pm, Monday, Wednesday, and Fridays.

On Tuesdays and Thursdays property managers are in the field and are not in the office. Calls and emails on these days will be returned as soon as possible, but it is unlikely the property manager will be able to review your messages until the next office day. Field days involve everything from meeting with vendors, performing inspections, or meeting with maintenance personnel.

Vacation, personal time off, and illness can affect when your property manager is in the office. In this case the administrative assistants will do their best to help you or get you in touch with your property manager. There may be questions the administrative assistants are not licensed to answer, though, so please be patient.

When is rent due

Rent is due on the 1st of each month. Rent is late after the 5th unless you have a written agreement with the property manager. If you mail your rent to IPMG, it will not be considered late if it is post marked by the 5th of the month. If the 5th of the month is on a weekend or a holiday, we do give you until the end of the next business day to turn in your rent. If the 5th is not on a weekend or a holiday for which IPMG, Inc. is closed, turning rent in on the 6th or beyond is late and late fees will be applied. If you are going out of town, you are welcome to pay your rent early to avoid late fees. Any monies turned in to IPMG, Inc. are ready to be processed. Rents are typically processed within 1-2 days of receiving them, with some delays at the beginning of the month. We are not able to hold your check beyond 3 business days and we are not able to accept post-dated checks (i.e. a check dropped off on February 1st but dated for March 1st will not be accepted).

If you would like to set up online payments through your tenant portal please contact your local IPMG Inc. office for details!

What to do if your light bulbs go out

Tenants are responsible for replacing light bulbs. This includes the light bulbs immediately outside your door way(s), in your bathroom(s), in your kitchen, etc. There are a very few units which have special bulbs that we will replace as they are difficult to find or energy efficient and more expensive. Tenants should never put in a light bulb that is more than 60 watts, as it can cause damage to the light fixtures or create other hazards. If you move out and leave light bulbs burnt out, you may be charged for replacing them.

What to do if your smoke alarm is beeping

First check that there is no fire! If there is not, you may need to replace the batteries in your smoke alarm. Tenant must replace the batteries with a Lithium 10 year 9 volt battery. This is a tenant responsibility. Smoke alarms are never, under any circumstances, to be removed from the wall. If you have tried replacing the batteries and the smoke alarm continues to beep, please alert your local IPMG, Inc. office to have maintenance inspect and find the source of the problem. If you remove your smoke alarm, you may be fined $250.00 each time it is removed, per the rental agreement.

What to do if your garbage disposal isn’t working

First, make sure you don’t have anything in it that could be clogging up your disposal unit. If a small piece of dishware has fallen in the hole, carefully remove it and see if this solves the problem. If the unit is still not working, try pressing the reset button. The reset button on most garbage disposal units can be found on the back side near the base of the unit under the sink. Next check that there is not a nearby GFCI outlet that has been popped by overloading the circuit, you will need to press “reset” which is usually a tan or red button on the front. If it still does not work, turn in a maintenance request. Should an item never meant to go into the disposal is found to have caused the issue, or if there appears to have been misuse, you may be responsible for the costs associated with the maintenance call. The most common items are toys, fish tank rocks, grease, broken household items, etc.  Please note that maintenance charges run approximately $70/hour with a one hour minimum.

What to do if you have ants/mice/small pests

The first step to pest abatement is the tenant’s responsibility.

Ensure your home is thoroughly cleaned. Food on the counter, crumbs on the floor, etc. can attract pests and is the leading cause of pests becoming a problem. Put out regular pest abatement treatments. For ants, Terro and Revenge have been found to be highly effective. The ants may seem to increase after putting these out, but they are poisons that are brought back to the nest and kill the ants from the source. For mice, try putting out mouse traps or poison.

Please document when you first begin your own abatement strategy, and if using traps, poison, etc. to read product labeling carefully for effectiveness time frames. If you take these first steps and find the problem persisting or worsening, contact your local IPMG office for further assistance.

What to do if there is moisture on or around your toilet

With all of the moisture in the Pacific North West, most homes and apartments will run into a phenomenon called “sweating.” Sweating is condensation on the toilet, typically on the underside and around the tank of the toilet but also on the toilet bowl itself. If it is not addressed, it may result in mold in your bathroom.

The best way to address sweating and other moisture related issues is to make sure your bathroom is properly ventilated. Use your fan every time you use the restroom. Turn on your fan before you start your shower or bath, and leave it on for at least twenty minutes after completing the shower or bath. Do not leave your bathroom door closed at all times as this may trap the moisture inside the room. If you have a window in the bathroom, open it regularly to help the airflow in the bathroom. You can wipe off this moisture with a paper towel or rag to help prevent mold in dark enclosed spaces.

What to do if your sink is leaking

Determine what part of the sink is leaking. Is it the faucet or the pipes underneath? Once this has been determined, turn off the water to that sink. Contact your local IPMG office to get the situation addressed immediately.

What to do if you find mold in your unit

Check your ventilation in your apartment and verify you are keeping the apartment properly heated. In addition if blinds and windows are left closed at all times, this does not allow proper ventilation and can further mold related problems. Take pictures of the problem and email them to your local IPMG office. Report the problem to IPMG so that proper abatement may occur.